We want you to love your Nova belle Store purchase. If for any reason an item does not meet your expectations, please return it within15 days for an exchange or refund in the manner in which it was paid. We can only refund or exchange merchandise that is in saleable condition; shipping and handling charges cannot be refunded. Memberships, donations, eGift Certificates, and Gift Cards are also nonrefundable. All Clearance merchandise is final sale and cannot be returned or exchanged.

The goods must be returned in the same condition as received and if possible with all   original packaging. ywnbstock.com reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. We do not accept used products under any circumstance. Thisdoes not affect your statutory right as a buyer.

Return or refund is not initiated for:-  'Change of mind', 'Perception' etc. -  Products that have been delivered to the customers for more than 15 days. -  Return requests for small scratches and flaws that cannot be captured in the image. -  Small size discrepancies or difference in the product description. -  Returns requests related to the size or stone hole or drill hole. - Accessories that have been used or worn once, or products that have been altered. -  Discoloration or oxidation over time.

Since our products are all handmade, we need time to ensure that each item meets the highest quality shipping standards. Therefore, the processing time for orders is usually 5-7 business days. During this time, we carefully package and prepare your order for shipment. Thank you for your understanding and patience, and we look forward to providing you with the best service。 Estimated duration for shipment to arrival: Asia 6-7 days North America 6-15 days Oceania 6-10 days Europe 6-10 days South America 13-16 days。 Due to logistics and weather factors, the actual delivery time may vary. We will provide tracking information for your convenience, allowing you to monitor the status of your order at any time. If you have any questions, feel free to contact our customer service team. "Please note that in some countries, delivery may incur import duties and service fees. Please be aware that Nova Belle has no control over these charges and cannot inform you of their amount. For more information, please contact your local customs office. Nova Belle cannot reimburse duties and taxes paid upon delivery. Free shipping does not include the option to select a courier service."