We ship to most countries around the world, making it easy to buy and enjoy our fine jewelry, regardless of your location
Returns Policy
#### Return Conditions
We accept returns of unused, undamaged, and still labeled goods in their original packaging within [15 days] of receipt.
** The following items are not subject to return: custom-made items, earrings (for hygiene reasons), and special promotional clearance items.
####Return Process
1. Please contact Client Server (novabelleservice@nbstock.com) within [15 days] of receiving the item to apply for a return.
2. Our team will provide you with the return address and further guidance. 3. The returned goods must be sent back in the original packaging, with the order number and the reason for the return attached.
####Refunds - Once we receive and check your return, we will process the refund within [5-7 business days] after confirming it is correct.
**The refund will be returned to your payment method in the same way (depending on the payment platform, it may take additional time to process).
####Exchanges
** If the item has quality problems or the wrong item is sent, we will replace it for you free of charge, but you need to contact us within [15 days] after receiving the item.
####Shipping Costs for Returns ** If the product is returned due to quality problems or wrong delivery, we will bear the return shipping fee.** If the product is returned for personal reasons (such as dislike, inappropriateness, etc.), the return shipping fee shall be borne by the customer.
####Special Considerations ** If the item is damaged during shipping, please contact us within [48 hours] of receiving the item and attach a photo for us to process.
Shipping
#### ** Processing Time ** We need 4-6 working days to process your order before shipping. This is to ensure that each product has undergone strict quality inspection and careful packaging. Thank you for your patience. "
####Shipping Time
**After shipment, it usually takes 7-15 working days for the order to arrive within the United States. For other international regions, the delivery time is generally 10-20 working days. The specific time may vary depending on the destination, logistics and customs processing. Thank you for your understanding and patience.
#### Shipping Costs
** [Free shipping for orders over 99 yuan in the United States, and other international orders over 199 yuan.][International orders are shipped by region and weight.]
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
####Order Tracking
** After all orders are shipped, we will send a tracking number, and you can track the status of the package in real time through the logistics company's website.
####Important Information
** Import duties, duties and other possible charges shall be borne by the buyer.** If the package cannot be delivered due to the wrong address, the buyer shall bear the cost of re-shipment.
